Privacy Policy

Introduction

Welcome to bv99, Bangladesh's trusted online gaming destination. This Privacy Policy explains how bv99 (referred to as "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit or register on our platform at bv99.today. We are committed to maintaining the highest standards of data privacy and security in accordance with applicable data protection principles.

By accessing and using the bv99 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any terms outlined herein, please discontinue use of our services immediately. This policy applies to all users across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

We collect several categories of information to provide, maintain, and improve our services. The types of personal data we may collect include, but are not limited to, the following:

• Identity Information: full name, date of birth, national ID or passport details used during account verification.
• Contact Information: email address, mobile phone number, and residential address in Bangladesh.
• Financial Information: transaction records, deposit and withdrawal history, payment method details including bKash, Nagad, Rocket, Upay, Visa, and Mastercard account identifiers (we do not store full card numbers).
• Technical Information: IP address, browser type and version, device type, operating system, session duration, pages visited, and clickstream data collected automatically when you use our platform.
• Gameplay Data: betting history, game preferences, win/loss records, bonus usage, and responsible gaming settings you configure on your account.

How We Use Your Information

bv99 processes your personal data for specific, legitimate purposes only. We do not sell your data to third parties for marketing purposes. The lawful bases on which we rely include performance of a contract, compliance with legal obligations, and our legitimate interests in operating a secure and fair gaming platform. Your information is used in the following ways:

• Account Management: to create, verify, and manage your bv99 account, including identity verification (KYC) processes required by responsible gaming standards.
• Transaction Processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods available to players in Bangladesh.
• Customer Support: to respond to your queries, complaints, and support requests in a timely and effective manner. You may contact our team at [email protected].
• Fraud Prevention and Security: to detect, investigate, and prevent fraudulent transactions, unauthorized access, money laundering, and other illegal activities on our platform.
• Platform Improvement: to analyze usage patterns, conduct research, and improve the functionality, design, and game offerings on bv99 based on how users across Bangladesh interact with our services.
• Promotional Communications: to send you relevant offers, bonuses, and updates about bv99 services — only where you have provided your consent or where we have a legitimate interest to do so. You may opt out of marketing messages at any time.

Data Sharing and Disclosure

bv99 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. However, we may share your data with trusted third parties in the following limited circumstances:

• Payment Processors: financial institutions and payment gateways (such as bKash, Nagad, Rocket, Visa, and Mastercard networks) require transaction data to process your deposits and withdrawals securely.
• Identity Verification Partners: KYC service providers may receive your identity documents and personal details strictly for the purpose of verifying your account in accordance with responsible gaming requirements.
• Legal and Regulatory Authorities: we may disclose your information when required to do so by law, court order, or government authority, or to protect the rights, property, and safety of bv99, its users, and the public.

Cookies and Tracking Technologies

bv99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you interact with our platform. Cookies are small text files placed on your device that help us deliver a more personalized and efficient service. Session cookies expire when you close your browser, while persistent cookies remain on your device for a set period to remember your login status and preferences.

You may configure your browser settings to refuse all cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on bv99 and your overall user experience on the platform. By continuing to use bv99 with cookies enabled, you consent to our use of cookies as described in this Privacy Policy.

Data Retention

bv99 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Account information is generally retained for the duration of your active membership and for a period thereafter as required by applicable regulations and responsible gaming standards. When your data is no longer required, we securely delete or anonymize it so that it can no longer be associated with you personally. Financial and transaction records may be retained for longer periods where required by law.

Your Rights

As a bv99 user, you have certain rights regarding the personal data we hold about you. To exercise any of the following rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe:

• Right to Access: you may request a copy of the personal data bv99 holds about you at any time.
• Right to Rectification: if you believe any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: you may request deletion of your personal data subject to any overriding legal obligations we are required to comply with.
• Right to Restrict Processing: in certain circumstances, you may request that we limit the way we use your personal data.
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Security of Your Data

bv99 takes the security of your personal data extremely seriously. We employ SSL encryption across all data transmission pathways, use secure server environments, and apply strict access controls so that only authorized personnel can access sensitive user information. All payment data processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard is handled through encrypted, industry-compliant financial channels.

Despite our robust security measures, no method of electronic transmission or storage is completely foolproof. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We encourage all bv99 users to keep their login credentials confidential, use strong passwords, and contact our support team immediately if they suspect any unauthorized activity on their account.

Third-Party Services

Our platform may integrate with third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt to deliver our game library. These providers operate under their own privacy policies and data handling practices. bv99 is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy policies of any third-party services you may interact with through our platform. Additionally, our platform does not contain links to external websites; all navigation remains within bv99.today.

Children's Privacy

bv99 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete that data from our records. If you are a parent or guardian and believe your child has registered with bv99, please contact our support team at [email protected] without delay.

Changes to This Privacy Policy

bv99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via the contact details associated with their account and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of bv99 following the posting of changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bv99 handles your personal data, please reach out to our dedicated privacy support team. You can contact us by email at [email protected]. We are committed to resolving any privacy-related issues promptly and transparently, and our team is available to assist users across Bangladesh including Dhaka, Chittagong, Sylhet, and all other regions.